A little guidance for your next cup.

It is our hero collection of Assam Matcha, Silver Needle Assam and Assam Golden Tips, expressed through Focus, Elegance and Legacy.

Choose Matcha for a whisked green-tea ritual, Silver Needle for a delicate cup or Golden Tips for richer black-tea character. Our tea guide helps you compare them.

Yes. Silver Needle Assam is the product expression; white tea is the category.

No. The hero teas contain naturally occurring caffeine. Check the specific product details if caffeine content is important to your choice.

Follow the instructions on your pack and the relevant product page. Our Tea Rituals section offers additional preparation guidance.

Yes. Whisk Matcha with water first, then combine with cold milk and ice. See our Matcha guide for a starting recipe.

Keep it tightly closed in a cool, dry place away from moisture and direct sunlight. Follow any additional storage guidance on the pack.

Contact us with the product name, batch information and a photograph if available. Tea that shows visible lumps is refunded. If you suspect contamination or moisture damage, set the product aside while the concern is reviewed.

Explore the current Gift Sets collection. Final contents and availability are shown for the selected format or confirmed through enquiry.

Yes, you can send a corporate gifting enquiry with your quantity, budget, locations and date. The available options will be confirmed before ordering.

Ask us which colours are available for your selected product or gift format.

Available destinations and charges are shown during checkout and explained in the Shipping Policy.

Use Track an Order or contact us with your order number and checkout email.

See Returns and Cancellations for the applicable stage and conditions, then contact us with your order number.

Contact us with your order details and a description of the issue. A spilled delivery is refunded. Our Returns and Cancellations page explains the process. Your statutory rights remain unaffected.