Terms of Service

About these terms

This website is operated by Green Life Global Pvt. Ltd., E4/1609, SEC-O, LDA Colony, Lucknow, Uttar Pradesh under the RejuveLuxe brand. These terms describe the use of the website and purchases made through it. Read them alongside our Shipping, Returns and Cancellations, and Privacy policies. They do not limit rights that cannot be excluded under applicable law.

Using the website

Provide accurate information when creating an account, contacting us or placing an order. Use the website lawfully and do not interfere with its operation or access another person’s account. Purchases are subject to the purchaser being at least 18 years old and legally capable of entering into a binding contract. A parent or legal guardian must make purchases on behalf of a minor.

Product information

The selected product page and pack provide the relevant description, quantity, ingredients and use instructions. Read these before purchase and use. Product photography may show styling items; included contents must be identified in the product description. We remain responsible for providing accurate information and applicable remedies for misdescription.

Prices and payment

The price, applicable taxes, delivery charges and final total are displayed before payment. Accepted payment methods are shown at checkout. The handling of a payment authorization, capture, failure or duplicate transaction follows our payment verification process: an order is treated as paid only after a valid provider confirmation. A failed or interrupted payment does not itself confirm payment. If you see a debit without a paid order, or a duplicate debit, contact support with the order number and payment reference so we can investigate; do not send card numbers, passwords or one-time codes.

Placing an order

After you submit an order, an order reference acknowledges receipt of your request. Payment confirmation records successful payment; final acceptance takes place when we confirm dispatch. If we cannot accept a paid order, we will notify you and initiate a refund under our Refund Policy. If an item cannot be supplied or a material pricing or description error is found, we will contact you and explain the available options. We will not substitute a materially different item without your agreement.

Delivery and order changes

See our Shipping Policy for delivery arrangements. Cancellation, return, replacement and refund requests are handled under Returns and Cancellations and applicable law. Terms for a customized or corporate order are agreed before purchase.

Tea and preparation

Follow the guidance for the particular product. Tea is presented as a food and beverage experience. General editorial content is not a personal medical recommendation.

Website content

RejuveLuxe branding and original website materials may not be used commercially without permission, except where permitted by law. Customer feedback must be authentic and must not include unlawful material or another person’s private information.

Service availability and responsibility

We work to keep website information clear and the service available. If a website or order issue affects you, contact us promptly. Nothing in these terms excludes responsibility or remedies that applicable law does not permit us to exclude.

Changes and contact

Updated terms apply as permitted by law and are identified by the date above. The terms applicable to an existing order are not retrospectively changed to remove your rights.

Governing law and dispute process: these terms are governed by the applicable laws of India. Contact our grievance officer first for assistance. This does not prevent you from approaching the National Consumer Helpline or a competent consumer commission or court, or restrict rights and jurisdiction available under applicable law.

Customer support: support@rejuveluxe.in · +91 88539 20222.

Grievance contact: Piyush Bajpai, Grievance Officer · support@rejuveluxe.in.