Returns, Refunds and Cancellations

Tell us about the concern

Send your order number, the product name and a description to support@rejuveluxe.in. Please report concerns within 7 days of delivery where possible. If a quality problem becomes apparent later, contact us promptly after discovering it. These reporting guidelines do not limit applicable statutory rights. Photographs and batch information, if available, help us understand what has happened.

Two concerns are refunded as a matter of course: tea that has spilled inside the pack or in transit, and tea that shows visible lumps. Tell us which you have found and include a photograph if you can, so the refund can be confirmed without delay.

Review and resolution

We will review the information and explain the available resolution. We acknowledge consumer complaints within 48 hours and redress them within one month of receipt. Where a refund, replacement or return is appropriate, we will confirm the next steps and any collection arrangements in writing.

You do not need to send the item back before receiving instructions. Keep the product and packaging available where reasonably possible. Return shipping or collection for a verified product or fulfilment fault will be handled under our responsibility: we arrange collection or reimburse reasonable return postage agreed with you in advance, subject to applicable law.

Refunds

A spilled delivery or visible lumps in the tea qualify for a refund. Other concerns are reviewed as described above.

Approved refunds are initiated within 5 working days of approval through the original payment method for Razorpay payments. Once processed by Razorpay, a normal refund usually takes 5-7 working days to reach the customer; bank processing can affect this estimate. Your payment provider may require additional processing time. If a refund has not appeared after the advised period, contact us with the order and refund details.

The treatment of the original delivery charge is to refund it when the whole order is cancelled before dispatch or returned because of our error or a verified defect. For a partial return, we assess the delivery charge attributable to the affected items. For a change-of-mind return, the original delivery charge is not refunded, subject to your statutory rights.

Changing your mind

Our policy for non-defective products, including sealed tea, teaware and gift sets, is to accept requests within 7 days of delivery for unused teaware, unopened tea with its original seal intact, and complete gift sets with all contents unused and sealed. Keep the original packaging and contact us before returning anything. Return postage is your responsibility unless the return concerns our error or a defect. Opened tea and personalized products are not eligible for change-of-mind returns. Any specific restrictions for personalized orders will be disclosed before purchase. These conditions do not remove remedies for faulty, incorrect or misdescribed goods.

Cancelling an order

To request cancellation, contact us promptly with your order number. Orders may be cancelled until dispatch by contacting support; no cancellation fee applies before dispatch. If the order has moved beyond that stage, we will explain the available options. Any cancellation charge must be disclosed before purchase. We will not impose cancellation charges on you unless similar charges are borne by us when we cancel an order unilaterally, as required by applicable law.

For customized or corporate orders, refer to the terms agreed before payment. Statutory consumer rights remain unaffected.

Escalating a concern

If your concern remains unresolved, contact Piyush Bajpai, Grievance Officer, at support@rejuveluxe.in.

Business details: Green Life Global Pvt. Ltd., E4/1609, SEC-O, LDA Colony, Lucknow, Uttar Pradesh.